Privacy Policy

At Kin-Etic Behavioral Health, we understand that protecting your personal information is important. This Privacy Policy explains our commitment to safeguarding the personal information you provide to us or that we collect through our website, patient portal, telehealth platform, phone communications, text messaging, and behavioral health services.

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Throughout this Privacy Policy, "we," "us," and "our" refer to Kin-Etic Behavioral Health.

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Types Of Data Collected

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We may collect the following types of personal information:

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• Name

• Phone number

• Email address

• Mailing address

• Date of birth

• Insurance information

• Billing information

• Appointment details

• Health-related information necessary to provide healthcare services

• Communications between you and our office

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How We Collect Your Information

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We collect personal information through:

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• Website forms

• Patient portals

• Phone calls

• Email communications

• SMS/text messages

• Scheduled appointments

• Healthcare provider referrals

• Insurance verification

• Website cookies and similar technologies

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Mobile phone numbers and SMS consent are collected only when voluntarily provided by you.

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Purpose of Data Collection

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We collect and use your information to:

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• Respond to inquiries and appointment requests

• Create and manage patient records and portal accounts

• Schedule, confirm, cancel, or reschedule appointments

• Provide behavioral health assessments, treatment, and care coordination

• Send appointment reminders, intake instructions, and administrative updates

• Verify insurance eligibility and submit insurance claims

• Process payments and manage patient balances

• Comply with healthcare, legal, licensing, and recordkeeping requirements

• Maintain the security and functionality of our website, patient portal, and services

• Improve the quality, accessibility, and effectiveness of our healthcare services

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SMS Communications

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If you have consented to receive text messages from Kin-Etic Behavioral Health, you may receive SMS communications related to:

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• Appointment reminders

• Follow-up messages

• Patient support messages

• Appointment confirmation services

• Healthcare service updates

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SMS Consent

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The information (including your mobile phone number) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

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Message Frequency

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Message frequency may vary depending on the type of communication. You may receive up to 10 SMS messages per week regarding appointments, follow-up care, patient support, appointment confirmations, and healthcare service updates.

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Message and Data Rates

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Standard message and data rates may apply depending on your mobile carrier's pricing plan. Charges may vary for domestic or international messaging.

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Opt-In

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You may opt in to receive SMS communications from Kin-Etic Behavioral Health by providing your consent verbally during a conversation with our staff.

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Opt-Out

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You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive. You may also contact our office directly to request removal from our SMS messaging list.

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Help

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If you need assistance with our SMS messaging service, reply HELP to any text message or visit our About Us page for contact information.

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Additional Options

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If you do not wish to receive SMS messages, simply do not provide SMS consent or leave the SMS consent option unchecked on applicable forms.

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Standard SMS Messaging Disclosures

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• Message and data rates may apply.

• Message frequency may vary.

• Reply STOP at any time to opt out.

• Reply HELP for assistance.

• Additional information is available in our Privacy Policy and Terms & Conditions.

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Data Sharing

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We may share personal information with authorized service providers that assist us in delivering healthcare services, processing payments, verifying insurance, maintaining our systems, or supporting our business operations.

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Mobile opt-in information, SMS consent, and phone numbers will not be shared with third parties or affiliates for marketing purposes.

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Your Privacy Rights

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Subject to applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), you have the right to:

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• Request access to your health records and personal information

• Request corrections to inaccurate information

• Request confidential communications

• Request restrictions on certain uses or disclosures of your information

• File a privacy complaint without fear of retaliation

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These rights are subject to applicable legal requirements and medical record retention laws.

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Cookies

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Our website may use cookies and similar technologies to improve website functionality, enhance user experience, and analyze website performance. You may disable cookies through your browser settings if you choose.

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Updates to This Privacy Policy

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We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any revisions will be posted on this page with an updated effective date.

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Contact Us

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If you have any questions regarding this Privacy Policy or our privacy practices, please contact Kin-Etic Behavioral Health using the contact information available on our website.

Website: https://www.kin-etichealth.com/